Bourbon Project Get the app

Support

A person reads every message, usually within two business days. Bugs with a screenshot get fixed faster.

The address on your Bourbon Project profile, if you have one. It helps us find your account.

For a bug, the screen you were on and a screenshot are the two most useful things you can send.

This opens your own mail app with the message ready to send to support@bourbonproject.com. Nothing is submitted to this website, and nothing is stored here.

Email us directly

support@bourbonproject.com

Write from the address on your account where you can. Include your device and app version, which are at the bottom of the Settings screen.

Faster than an email

Most account and billing questions are settled from the app in a few taps.

Delete your account Settings, then Account, then Delete my account. Manage an Apple subscription Cancel or change tier in your Apple ID settings. Manage a Google Play subscription Cancel or change tier in your Play account. Report a post or block a member Both work from inside the app, immediately. Restore a purchase Settings, then Membership, then Restore purchases.

Before you write

A bottle is missing

Send the brand, the expression and the proof. Add it manually in the meantime and it will stay in your collection when we add it to the catalog.

A price looks wrong

Flag it on the bottle screen rather than emailing. That routes it straight into the price record with the bottle attached.

A scan will not match

Some bottles have no barcode in any database. Try the label scan, and send us the barcode number so we can add it.

Locked out

Email from the address on the account. We will not move an account to a different address without confirming it first.